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Do you accept returns?
Can I pick up the item and pay in Cash?
Is your website Secure?
How long does it take for shipping?
Can I track my order once its shipped?
What payment methods do you accept?
How can I view the status of my order?
What are your shipping costs?
Why are your products in U.S $
Can you send my item via C.O.D


Do you accept returns?
We gladly accept returns and exchanges for 30 days from date of purchase provided the item is in like new and saleable condition. Please return your item(s) with a note stating if you would like to return your item(s) for a refund or for exchange. If you are enchanging for a different size please tell us the new size you need. We ship hundreds of orders a day and it is important that you put a note inside with your name, address and phone number. Also the original order number if you have it.

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Can I pick up the item and pay in Cash?
You can but will need to arrange this first, pick up will be from West Midlands U.K

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Is your website Secure?
Yes, shopping at LET Games is safe. Every credit card purchase you make at a LET Games is backed by the LET Games Safe Shopping Guarantee. We guarantee that every transaction you make at a LET Games will be 100% safe. Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. All customer information (names, addresses, e-mails, credit card information etc... are kept confidential. We do not share any information with 3rd party companies.

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How long does it take for shipping?
Depending on where you live, items to Canada/U.S take 2-4 days. Items to the U.K takes 1-3 days. The rest of the world is usualy within 14 days.

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Can I track my order once its shipped?
Yes, all of our orders that are shipped include a tracking number. You will be sent an e-mail with your tracking number.

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What payment methods do you accept?
We accept the following payment methods: Cheque (Wont mail your purchase till it clears) Money Order Credit/Debit Card through www.moneybookers.com Paypal Cash from local pick up in West Midlands U.K Western Union Bank wire transfer/Direct deposit

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How can I view the status of my order?
Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

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What are your shipping costs?
You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. If you have any questions about shipping costs please e-mail us at: let_games@yahoo.com

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Why are your products in U.S $
WE ARE A NEW ZEALAND BASED COMPANY. ALL PRICES IN OUR WEBSITE ARE IN NZ$. IF PAYING VIA CHEQUE/POSTAL ORDER WE WILL E-MAIL YOU WITH THE FINAL COST IN POUNDS. E-MAIL US LET_GAMES@YAHOO.COM IF YOU HAVE ANY QUESTIONS.

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Can you send my item via C.O.D
We are in the process of securing a contract with UPS. This will alow us to offer a Cash On Delivery option.

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Last Updated: 25 Jun 2006 20:13:23 PDT home  |  about  |  terms  |  contact
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